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Procedures
Find the procedure you need. Most can be done online with idCAT Mòbil or a digital certificate, and you can do all of them in person at the Town Hall.
General enquiries and requests
Ask for something, tell us something or make a complaint to the Town Council.
- General request form (instància genèrica)Use it for any request that has no specific form of its own. It is the most common procedure.Online
- Complaints, suggestions and ideasTell us what isn't working or what we could do better.Online
- Write to the MayorSend a message directly to the Mayor.Online
- Book an appointment with a councillor or council staffAsk to meet a councillor, the town architect or the town engineer.Online
- Ask for public informationYour right to know: ask for Town Council documents or data.Online
- See the personal data we hold about youPersonal data protection.Online
- Correct your personal dataFix personal data that is wrong.Online
- Delete your personal dataAsk us to erase your data.Online
- Object to the use of your personal dataAsk us to stop using your data for a particular purpose.Online
Municipal register (padró)
Register as a resident, change your address or get a certificate.
- Proof of address (volant d'empadronament)The document that shows where you live. It is often needed for grants, school or the tax office.Online
- Household certificate (volant de convivència)Shows who lives with you at the same address.Online
- Past proof of addressShows since when you have been registered in the town.Online
- Past household certificateOnline
- Register as a resident if you are moving from another townIf you are coming to live in Torrelles from another town or city.Online
- Register if you live here but are not on any registerIf you live in the town but are not registered anywhere.Online
- Change of address within the townIf you have moved house within Torrelles de Foix.Online
- Update your details in the registerCorrect your name, ID document or other details.Online
Local taxes and fees
Pay, set up direct debit, pay in instalments or appeal a local tax.
- Pay bills by direct debitYour bills are paid automatically from your bank account.Online
- Pay a bill in instalmentsSplit a bill into several payments.Online
- Ask for more time to payPut off paying a local tax bill.Online
- Certificate that a local tax is paidProof that a bill has been paid.Online
- Appeal against a tax billIf you disagree with a bill or tax assessment.Online
- ORGT tax office — Barcelona Provincial Council (Diputació de Barcelona)Handles property tax (IBI), vehicle tax and other bills. Office in Vilafranca, c/ Lluna 4-6. Tel. 934 729 210.External site
Building work and planning
Building work at home, permits and planning certificates.
- Prior notice of building work (comunicació prèvia)For minor works (indoor renovations, new windows…). Fill in the PDF and submit it with the general request form.PDF
- Calculate and pay the building work feeFillable form to work out and pay the fee.PDF
- First occupancy permitWhen a new building is finished and you want to move in.Online
- Get your building work deposit backReclaim your deposit once the work is finished.Online
- Extend a building permitIf you need more time to finish the work.Online
- Certificate of a building's age and legal statusOnline
- Planning status certificate for a plotWhat can be built on a plot of land.Online
- Planning compatibility certificateOnline
- Planning report for a business licence applicationOnline
- Report illegal building workTell us about building work or a use of land you think is illegal.Online
Businesses and the environment
Open, take over or change a business.
- Notice of opening a business, with technical certificateFor low-risk businesses (shops, offices…).Online
- Notice of opening a business, with technical project and certificateOnline
- Environmental prior notice (Annex III)Online
- Environmental permit (Annex II)Online
- Change of business ownerWhen a business gets a new owner.Online
- Minor change to a businessOnline
- Food hygiene declarationFor bars, restaurants and food shops.Online
- Request a fire safety report before openingOnline
Education and families
Nursery school, school grants and transport.
- Enrol your child at La Petita Foix nursery schoolPre-registration and enrolment. Check the dates in the News section.Online
- Travel grants for studying outside the townGrant for students in post-16 education outside Torrelles. Apply with the general request form.In person
- Grants for school books and suppliesHelp for families with school-year costs. Apply with the general request form.In person
- Grants for after-school sport (Mou-te)In person
Streets, rubbish and recycling
Bins, the recycling centre and discounts on the waste fee.
- Report a problem with a binReport a bin that is broken, full or in the wrong place.Online
- Discount on the waste feeFor people who use the recycling centre with their tracking card. Apply between 2 January and 1 February.PDF
- Tres Termes recycling centre opening hoursMonday, Wednesday, Friday and Saturday 10:00–13:00. Tuesday and Thursday 16:00–18:00.In person
Civil Registry and Justice of the Peace office
Birth, marriage and death certificates.
Older people and social services
Social care, support for dependent people and the senior citizens' centre (Casal d'Avis).
- Social Services — book an appointmentMondays and Wednesdays 10:00–13:00. Call 93 897 10 01 first to book.In person
- Senior citizens' centre (Casal d'Avis)C/ Ronda 2. Afternoons 16:00–19:00. Tel. 93 897 12 18.In person
- Therapeutic exercise classes for adultsMondays and Wednesdays 17:00–18:00. Sign up at the Town Hall.In person